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Yes. But bear in mind that local taxis are considerably cheaper than the dedicated airport taxi services. It is advisable to pre-book a taxi either by phone in the airport terminal or at the hotel reception. (Hotel staff will be happy to do this for you.)
All hotels featured on this site offer a two-way return shuttle service that operates between all terminals. (See hotel shuttle timetable.) If you have booked a room at a hotel that is connected to a terminal building via a walkway then a shuttle is not required to get to that terminal. However, a shuttle journey will be required to reach other terminals.
No. Bookings that require payment on arrival at the hotel can be paid for using a different card, or another means altogether. Advance purchase rates are due at the time of booking so the payment card used to make the booking will be charged.
Yes, there is a small charge to use the hotel shuttle services. The cost depends on the hotel and terminal. View the hotel shuttle bus timetable.
The easiest way to cancel your booking is to login to your account or click Manage Booking and cancel the booking yourself. Alternatively you can email us, or give us a call and we will be happy to assist you.
Yes, if you have made a booking that requires payment on arrival at the hotel your room will be held for late arrival using your credit card as guarantee. If you have booked an advance purchase rate then of course your room will be kept for you and will not be re-sold.
If breakfast is included in the rate it will be clearly stated. Some rates include breakfast and others do not. Remember that the airport offers plenty of restaurants and cafes that serve breakfast.
It depends on the type of booking you have made. Cancellation details and charges are always made clear before you book. Discounted advance purchase bookings cannot be cancelled and a cancellation fee may apply to some flexible bookings. If available, be sure to purchase Cancellation Flexibility, as this will allow you to cancel your booking up to 24 hours prior to your arrival date. Cancellation flexibility is often available for just 99!
If your booking is not an advance purchase rate then it can be amended. There is no admin fee to process this amendment but any changes to the dates and times of your booking may incur an extra charge. Please note that discounted advance purchase bookings cannot be amended or cancelled.
When you search for a hotel room on HeathrowHotels.com simply select the number of adults and children travelling in your party. If interconnecting rooms are available at any of the hotels they will show up in the search results. Alternatively, you can book two separate rooms and phone or email your request through to us. Please note that we cannot guarantee that this request will be granted, as it is dependent on availability at the hotel.
The hotels featured on this site are all within 8 miles of Heathrow airport and are all classified as airport hotels.
In the case of a hotel booking where you have guaranteed your stay using your credit or debit card, if you fail to cancel your booking within the time specified in the booking terms and conditions, you will be charged the total amount of the package price as a No Show or Non Arrival.
All the hotels featured on our site are within an 8 mile radius of Heathrow Airport, so if necessary it is easy to get a taxi for the short journey.
All reviews shown on Heathrowparking.com come from real, genuine customers that have booked parking through us. All customers are invited to review their experience on their return. We value **all** feedback, good and bad.
Shuttle pick up points are clearly marked throughout the terminal buildings at Heathrow Airport so simply follow the signs. Take a look at the hotel shuttle bus timetable to see which number shuttle you need to catch to get to your hotel.
We recommend double checking that the booking was definitely made with HeathrowHotels.com and not a different booking agent or directly with the airport. If you definitely made your booking with us, please contact us directly via telephone or email and we can assist you with your query.
Many car parks and Meet and Greet providers are unable to accommodate long wheelbase vehicles so please contact us directly via telephone or email regarding this issue. Please note that if a long wheelbase vehicle is accepted, a surcharge will apply.
If you have booked your parking with one of the off-site Meet and Greet providers, it is important to keep the parking provider informed of any changes to your arrival and return times, as they have to schedule their drivers. A daily overstay charge will apply if your booking goes into the following day. In terms of official airport car parks, a 2 hour leeway period applies. A daily overstay charge will apply if you go over this 2 hour period.
The majority of car parks at Heathrow Airport have height restrictions, so we recommend contacting us directly if your vehicle is over 2 meters high. The car parks with height restrictions are listed on our website - simply carry out a search for the dates that you wish to travel, click on the available options and then the height restriction will be listed alongside the parking procedure.