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Frequently Asked Questions

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What's the difference between Valet Parking and Meet and Greet?

The two services are essentially the same thing in terms of the way they work. Valet parking tends to be the airport's own doorstep service which will normally involve leaving your car at a kiosk outside the terminal entrance. Meet and Greet (although also offered by the airport) is more likely to be an Airport Approved operator working from the meet and greet zone. The meet and greet zone is also just a short walk from the terminal entrance / exit.

Are the hotel shuttles reliable?

Yes, hotel shuttles are reliable and operated by professional companies.

Can I get a taxi to the airport from the hotel, or from the hotel to the airport?

Yes. But bear in mind that local taxis are considerably cheaper than the dedicated airport taxi services. It is advisable to pre-book a taxi either by phone in the airport terminal or at the hotel reception. (Hotel staff will be happy to do this for you.)

Do all the hotels offer a shuttle to and from the airport?

All hotels featured on this site offer a two-way return shuttle service that operates between all terminals. (See hotel shuttle timetable.) If you have booked a room at a hotel that is connected to a terminal building via a walkway then a shuttle is not required to get to that terminal. However, a shuttle journey will be required to reach other terminals.

Do any of the hotels offer family rooms that can accommodate more than two adults and two children?

A standard family room will accommodate 2 adults and 2 children or 2 adults and 3 children. Some hotels offer family rooms that can accommodate 2 adults and up to 5 children. Please visit the hotel description pages for more information.

Do I need to pay the hotel using the same card used at the time of making the booking?

No. Bookings that require payment on arrival at the hotel can be paid for using a different card, or another means altogether. Advance purchase rates are due at the time of booking so the payment card used to make the booking will be charged.

Do I have to pay for the shuttle service?

Yes, there is a small charge to use the hotel shuttle services. The cost depends on the hotel and terminal. View the hotel shuttle bus timetable.

Do the shuttles run from the airport to the hotels as well as from the hotels to the airport?

Yes, all hotels featured on this site operate shuttle services that run to and from all terminals at the airport.

Do you charge a credit card fee?

No, we do not charge a credit card processing fee. If you have booked a hotel stay whereby payment is due on arrival at the hotel it may be the case that the hotel will add a charge on to the cost of the room for credit card payments. If so it will be made clear at the time of booking.

How can I cancel my reservation?

The easiest way to cancel your booking is to login to your account or click Manage Booking and cancel the booking yourself. Alternatively you can email us, or give us a call and we will be happy to assist you.

I am arriving late. Will my room be held for me?

Yes, if you have made a booking that requires payment on arrival at the hotel your room will be held for late arrival using your credit card as guarantee. If you have booked an advance purchase rate then of course your room will be kept for you and will not be re-sold.

Is breakfast included in the room price?

If breakfast is included in the rate it will be clearly stated. Some rates include breakfast and others do not. Remember that the airport offers plenty of restaurants and cafes that serve breakfast.

Is my personal information secure?

Yes, your personal information is secure and will only be used for the purposes of processing your reservation. Please read our privacy policy for more details.

Is there a cancellation fee?

It depends on the type of booking you have made. Cancellation details and charges are always made clear before you book. Discounted advance purchase bookings cannot be cancelled. A cancellation fee of £7.50 may apply to some bookings. If available, be sure to purchase Cancellation Flexibility for only £0.99.

Is there an amendment fee?

If your booking is not an advance purchase rate then it can be amended. It is free to amend your booking. Please note, however, that discounted advance purchase bookings cannot be amended or cancelled.

We are travelling with one infant, what type of room should we book?

If you are travelling with an infant under 2 years of age, you should select a Double Room with cot. If you are travelling with one child aged 2-12 years you should select a Double Room with extra bed.

We are two adults and two children, what type of room should we book?

You will need to book a family room. A family room will accommodate 2 adults and 2 (sometimes 3) children under the age of 16 years.

We need Interconnecting rooms. How can we book these?

When you search for a hotel room on Stanstedparking.com simply select the number of adults and children travelling in your party. If interconnecting rooms are available at any of the hotels they will show up in the search results. Alternatively, you can book two separate rooms and request that they are interconnecting in the 'Special Requests' comments field on your booking summary.

We require a double room and extra bed for our child who's over 12 years old, is this okay?

Most hotels have a maximum age limit of 12 years for health and safety reasons, although some hotels may allow slightly older children to occupy an extra bed. Otherwise you will need to book a triple room for your stay.

What distance are the hotels from the airport?

The hotels featured on this site are all within 8 miles of the airport and are all classified as airport hotels.

What does the term "Accessible Room" mean?

This term is used to describe a room type that can accommodate wheelchair-bound or disabled guests. It could be that the room is larger and comes with increased door widths, ramp access, walk-in shower facilities and other essential features.

What if I fail to cancel my reservation in time?

In the case of a hotel booking where you have guaranteed your stay using your credit or debit card, if you fail to cancel your booking within the time specified in the booking terms and conditions, you will be charged the total amount of the package price as a No Show or Non Arrival.

What if I need to get to the airport and there is no shuttle running?

All the hotels featured on our site are within an 8 mile radius of the airport, so if necessary it is easy to get a taxi for the short journey.

What time is breakfast available from at the airport?

Most restaurants in the terminal buildings open at 06:00.

Where do the reviews on this website come from?

All reviews shown on Heathrowparking.com come from real, genuine customers that have booked parking through us. All customers are invited to review their experience on their return. We value **all** feedback, good and bad.

Where do I pick up the shuttle from the airport?

Shuttle pick up points are clearly marked throughout the terminal buildings. Just follow the signs. Take a look at the hotel shuttle bus timetable to see which number shuttle you need to catch to get to your hotel.

We are two adults and one child under 12, what type of room should we book?

If your child requires a cot simply book a Double or Twin room and, at the end of the booking process, request that a cot is provided in the room. If your child requires a rollaway bed (extra bed) then select "Double room with extra bed" as the room type.